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Our Store Policies

We founded The Honeybee Family with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Shipping Policy

How It Works?

Processing Times​

Although most orders ship within 24 hours of purchase from our California location, please allow 1-3 business days

for orders to process before they are shipped.

** Please note, we have no control over your package as soon as it's in the hands of our shipping partners. **

Shipping Times​

** Business days are Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.**

** Holidays and Sundays are not included in business days.**

** PLEASE NOTE WE DO NOT REFUND ANY SHIPPING FEES **

Free Economy Shipping:
Most orders are delivered in 3-5 business days after processing but please allow up to 5-7 business days for delivery in some rare cases.

Standard Ground Shipping:
Up to 5 business days after the order is processed.

Shipping Rates

We offer standard shipping to all of our customers at checkout. Before you pay, you will see your total shipping cost and you can choose the option that is best for you.

Order Tracking

You will receive a tracking number via email once your order has shipped. We use a variety of different carriers to ensure the best experience for our customers. Just click on the number in the shipping confirmation email to track your package!

Below are the formats for the tracking numbers used by our carriers.

USPS Format: 16 DIGITS
Example: 9274890277986100000000

UPS Tracking:: Normally Starts with “1Z”
Example: 1Z9999999999999999

 

Why Has My Order Not Shipped Out Yet?

Sometimes our shipping partners do not update their tracking information on time, so they may tell you the package is still in our hands when it is actually en route to you! Other times, the weather or holidays can slow things down, or the carrier may be running late. Sometimes it takes them a while to make sure the package is delivered appropriately according to its contents.

All too often, someone doesn’t scan the package at a stop on the way, making it appear like the delivery is farther away from you than it actually is. It’s quite common for a post office to skip scanning so they can save time and move packages along quicker. You’ll know this happened if the package shows up at your door suddenly with no tracking history.

Need To Make Changes To Your “Ship To” Address?

Please make sure your shipping address is CORRECT before you submit your order, as it’s your responsibility. We ship orders daily, Monday - Saturday. Sometimes we may not be able to intercept an incorrect order before it goes out to the wrong address. If you made a mistake in the shipping address, we are NOT responsible and we’re sorry to tell you that the order has likely already left our hands.

We will not accept changes in your shipping address once the order has been processed and mailed. If the package is returned to us, then we will try to arrange to have it shipped to your new address. 

Returns and Refunds

How It Works?

​REFUND/RETURN POLICY

All requests for refunds and returns must be made 14 days from your original purchase date. 

All customers requesting a refund must first fill out the 

Refund Request Form before any refunds will be issued.

If you have any UNOPENED product, we ask that you please ship it back to us, we will pay for the return shipping 

(Request A Return Shipping Label). If your product(s) has been open or used, no problem, we can still refund you if you are unsatisfied with your purchase, just fill out the Refund Request Form first. If you’ve received the wrong item or just wish to exchange, please see the “Exchanges/Received Wrong Item” section below.

Are you returning any Unopened Product? Please check the following:

  • Returned items must be unopened, in original packaging.

  • Pack the item(s) securely in the package along with the order number or the original packing slip.

  • Use USPS to ship your returned product

Ship All Returns To:

The Honeybee Family LLC

9556 Tropico dr 

La Mesa, CA 91941

ISSUED REFUNDS

We issue all refunds via the credit card used to make the original purchase. After we receive your completed Refund Request Form, we will process your refund and credit the original credit card which you first used to make your purchase. Please allow up to 7-10 business days to see the refund reflected on your statement.

Exchanges / Received The Wrong Item?

We know that no one is perfect and mistakes can be made. If you’ve ordered the wrong item, received the wrong item(s) OR if you just want to exchange your product for something else? 

Please request a Return Shipping Label.

** Please also include a written request (email) and order number with your shipment. **

Missing Product(s)?

Did we screw up and shipped you an incomplete order? If your order is incomplete or you are missing products please do not worry! We will fix any mistakes or issues. Please send an email to tyler@thehoneybeefamily.com

include your name and order number. 

Let us know what’s missing and we will get your missing products shipped out to you asap! 

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